Amazon Music
Amazon Music Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Music has a 2.1 star rating from 174 reviews; 29% would recommend and most consumers report dissatisfaction with service, billing, and refunds.
Key Takeaways for Future Customers
- Read billing and subscription details carefully to avoid unexpected charges.
- Expect issues with customer service; many Amazon Music reviews mention long holds and chat-only support.
- Ask for refunds promptly if charged without consent.
Negative Feedback / Risk Areas
- Recurring customer complaints about unauthorized charges and billing disputes.
- Poor customer service access: difficulty reaching a live agent and unresolved support cases.
- Problems with membership activation, app access, and Alexa playback.
Positive Feedback
Some users praise music variety and a few report satisfactory resolutions and helpful agents who issued refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Music has a 2.1 star rating from 174 reviews; 29% would recommend and most consumers report dissatisfaction with service, billing, and refunds.
Key Takeaways for Future Customers
- Read billing and subscription details carefully to avoid unexpected charges.
- Expect issues with customer service; many Amazon Music reviews mention long holds and chat-only support.
- Ask for refunds promptly if charged without consent.
Negative Feedback / Risk Areas
- Recurring customer complaints about unauthorized charges and billing disputes.
- Poor customer service access: difficulty reaching a live agent and unresolved support cases.
- Problems with membership activation, app access, and Alexa playback.
Positive Feedback
Some users praise music variety and a few report satisfactory resolutions and helpful agents who issued refunds.
Media from reviews
Turn one complaint into a collective action
Bouckville, New York
Poor customer service
You can never speak to a real person. You can only chat.
The person at Amazon is not trained and did not resolve my problem. I gave up and am going with Apple Music.
User's recommendation: Dont waste your time
Springville, New York
Alexa not working
Did not receive a text. I need to speak to a live customer rep. I have chatted directly with Alexa but still not receiving full songs, just a chunk and then silence!
Preferred solution: A live reply
Amazon music will not play and customer service does not answer the phone
I have had issues with AM for a couple of months and figured it would be resolved, it did not. Customer service has not answer the phone calls.
- Great music when it works
- Cant add songs
- Has not worked properly in months
Preferred solution: Restore the service I have been paying for.
User's recommendation: Unless the issue is fixed, I will be cancelling service.
Pittston, Pennsylvania
Cancel
Put me on hold and never came back, and there was loud singing in the background. Now I will be calling back to try again. Poor customer service; it should have been a short conversation.
Vernon, British Columbia
Horrible! Alexa reiterates what I am asking for but reacts quite differently. Lyrics of another song will be playing. Trying to change my account to no avail. Would not recommend.
All around, extremely poor service. do not recommend.
Undependable provider. Difficult to access customer service.
User's recommendation: Look elsewhere
Poor communication
Have a human being answer the phone directly instead of automated computers. The automated computer cannot hear what I am saying.
- No commercials
- Commercials
Preferred solution: I would like to get a human being to speak with and to have my service reconnected by accepting a payment from me.
User's recommendation: Doubtful
Phoenix, Arizona
I called and talked to a person I could barely understand. Nothing he said was helpful, then he said it must be my equipment. I checked and called back and got put on hold and they hung up
I never got any help either on line or from customer service. They tell you to do things that dont work and are no help whatsoever.
User's recommendation: Dont buy Prime Music
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas paying for amazon music when I did not know I had it and never used it. I called and it was not resolved yet. Somehow she's not on the phone? And she didn't call back either? So I have to recall
- - I need to recall confirmation numbers May 2024 December 2024.
- - Charged without knowing; seeking a refund; phone call had 20 mins of silence.
I have to recall and give all the confirmation numbers again from May 2024 - December 2024. Ok, I was charged without knowing I was charged; I need a refund.
The lady on the phone was there, and I was talking to her, but then she wasn't, and it became quiet. I waited 20 minutes and got no answer.
I said hello throughout the time I waited, and still no answer. I must call again.
Preferred solution: Full refund
User's recommendation: Ryite now I have to call again and settle this before I make another review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI called back and my problem was resolved.
I asked for a refund and I got my refund back. Thank you. She was very helpful and gave us instructions on what to do next to get the other half of our refund.
Preferred solution: Full refund
User's recommendation: Yes, definitely.
Music
- - As a Prime member, I expect Amazon Music free based on emails.
- - The signup shows a one-month free trial, then pay.
From the emails you send me since I am a prime member. I should get Amazon music but when I try to apply this to my phone it says one month free and then I have to pay that is not the way the messages that I get sound to me it sounds to me like I should get this for free.
User's recommendation: Wording for her that this is for Amazon prime music, and there’s two different kinds of Amazon prime music
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaying for service when I should not have to
- - I have Prime and believe Music is free with Prime.
- - I was charged for Music for months and want a refund; I am handicapped and on a fixed income.
I have Amazon Prime and I just found out that if you have Amazon Prime, you also get Amazon Music for free. If this is true, you guys have been taking money out of my account for months for Amazon Music.
I would like to be refunded.
Also, I am handicapped and on a fixed income. Ty Heath Ritchie
Preferred solution: Full refund
User's recommendation: Know what you’re getting into before you use this
We pay $10.99/month FOR A SERVICE THAT DOESN'T WORK!
- - Reviewer says Amazn Music Unlimited has issues.
- - They urge quitting; you’re wasting money.
- - They claim Amazn outsources personal data to Africa.
And Amazn? Doesn't give a flying pig's *** about it. Amazn has gotten too big for its own good.
AMAZN MUSIC UNLIMITED? What a HOT mess! They can't even fix the issues with it!
If you're still paying for Amazon Music Unlimited? QUIT! YOU'RE WASTING MONEY!
AMAZN IS NOW OUTSOURCING YOUR PERSONAL INFORMATION TO *****AFRICA*****. DID YOU KNOW THAT?
User's recommendation: *** AMAZN MUSIC UNLIMITED AND *** AMAZN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen without Amazon Music for almost a week
The issue isn't resolved. I still don't have Amazon Music.
They gave me a measly $5 gift card. More needs to be done
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI couldn’t understand what he said, and then we were disconnected
- - An app opens and KC and the Sunshine Band's I'm Your Boogeyman plays.
- - Deleting Amazon Music and restarting the phone didn't fix it.
The issue is still going on. For some reason when I open an app, KC an and the sunshine band comes on singing Im your bogeyman.
They told me to delete my Amazon music app and restart the phone.
It didnt work.
I have no idea how to fix this. I dont know what it is or why it is happening.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with music selection on Amazon music
Need a person to talk to re: Amazon music customer service support. Will change my music plan, if I dont get support.
What else can I write? Want a human to discuss!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorize charge on my credit card
- - Code was never sent after three attempts and there was no response.
- - No one answered by phone and I couldn't resolve the issue.
A code was supposed to be sent to my phone. I tried 3 times; the code was never sent.
I could not get a response from anyone. I hung up and tried again. The same thing happened. If they do not send you a code, you are stuck and cannot go any farther.
I just wanted to talk to someone on the phone to resolve the issue. It never happened.
I went through my credit card company and disputed the charges that way.
Very bad customer relations.
Preferred solution: Full refund
User's recommendation: If you are going to have an automated system, then make sure you have the customers information so it will work properly.
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