Debbie B Pvh

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Verified Reviewer
| map-marker Champlin, Minnesota

Unauthorized music subscription being charged for

Amazon Music - Unauthorized music subscription being charged for
I've been charged $6.99 for the past 2 months for music I didn't authorize. How on earth do you cancel this?
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User's recommendation: Watch your back… scammers

Rick M Tiv

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Refund

Amazon Music - Refund
Amazon Music - Refund - Image 2
Status of refund. Returned item. Have pictures of item at vendor. Called Amazon to see status of refund.
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Preferred solution: Full refund

Jeremy S Vph

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I signed up for a free trial that i was charged for. I called customer service who gave me 3 months free, but never refunded the 18.99 that was supposed to be returned.

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Just refund the money I wasn't supposed to be charged, and when customer service says your money will be refunded. Just don't expect that it was returned. Actually check.
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Loss:
$19
Cons:
  • Only this one incident

Preferred solution: Full refund

User's recommendation: Just check your credit card statements

Steven F Roc

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Verified Reviewer

Your scamming criminal ***

Amazon Music - Your scamming criminal ***
Your *** ripping me off you buarsturds and you purposely make yourselves virtually uncontactable your site is *** crap I've never even signed up to your *** service yet you have been charging me twice a month since middle of last year. And I've contacted and asked for refund and for my account to be closed and deleted at least 3 *** times. I demand a refund immediately I demand for you to stop ripping me off and sort this out today I will be involving the authorities as your nothing more than thieves.
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Cons:
  • Amazon are just scamming criminals

Preferred solution: Full refund

User's recommendation: Avoid any involvement with amazon as they are scamming criminal vouchers and they will rip you off.

Romualdo Xkv

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Verified Reviewer
| map-marker Los Angeles, California

They are absolutely idiots. All I want to do is take my individual membership for $9.99 cancel it go to a single device use plan for 599 a month. The bill in advance they're supposed to Bill me May 31

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Updated by user May 29, 2024

Please note as of this date I have heard absolutely nothing from Amazon music. Nor do I expect to at this juncture once again this reflects badly on the whole Amazon umbrella I thought dealing with customer service just regular Amazon with difficult try Amazon music if you wanted true total horrible customer service experience

Original review May 29, 2024
After repeated calls and emails I've got nowhere with them they won't even return an email. I have never dealt with such horrible horrible customer service this puts a bad name on the whole Amazon deal which is really really unfortunate. I guess I'll go to YouTube and listen to my music and I want to thank Amazon music for absolutely nothing
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User's recommendation: Using a paper general circulation but not the using a paper general circulation but not the big using a paper general circulation but not the big using a paper general circulation but not the big using a paper general circulation but not the using a paper general circulation but not the big paper using a paper general circulation but not the big paper it using a paper general circulation but not the big paper it using a paper general circulation but not the big paper it was using a paper general circulation but not the big paper it was another using a paper general circulation but not the big paper it was another using a paper general circulation but not the big paper it was using a paper general circulation but not the big paper it was another newspaper using a paper general circulation but not the big paper it was another newspaper using a paper general circulation but not the big paper it was another newspaper of using a paper general circulation but not the big paper it was another newspaper of general using a paper general circulation but not the big paper it was another newspaper of general another newspaper of general using a paper general circulation but not the big paper it was another newspaper of general using a paper general circulation but not the big paper it was another newspaper of general using a paper general circulation but not the big paper it was another newspaper of general using a paper general circulation but not the big paper it was another newspaper of general circulation you using a paper general circulation but not the big paper it was another newspaper of general circulation you read using a paper general circulation but not the big paper it was another newspaper of general circulation you read your using a paper general

Angel F Dxo

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Verified Reviewer
| map-marker Phoenix, Arizona

Cannot download forgive any of my music, nor does the app recognize that I paid for it

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Amazon Music - Cannot download forgive any of my music, nor does the app recognize that I...
Amazon Music - Cannot download forgive any of my music, nor does the app... - Image 2
Amazon Music - Cannot download forgive any of my music, nor does the app... - Image 3
Well I was happy with the company for quite a while until they recently a few days ago I was charged and the app does not allow me to get to my music or doesnt recognize that I paid for my subscription and keeps asking me to upgrade which this would be taken care of now I will be looking for another music platform
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Janelle F Iuq

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I din't get my package

Amazon Music - I din't get my package
It said today i will get my packagepackagebut it did not now i am mad very and sad and i will sue you
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Loss:
$19
Pros:
  • Mad
Cons:
  • On purpose

Preferred solution: Deliver product or service ordered

User's recommendation: I am mad

Anonymous
map-marker Saint Petersburg, Florida

Open music account

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I've had the pleasure to enjoy Amazon music. Unfortunately I lost my cell along with coding stored and purchasing information. Moving forward, With new cell, I want to have Amazon's Premium Music installed again to my Android phone. Please direct me to acquiring Amazon Premium Music Thank you
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User's recommendation: Amazon has the best music listening, for Real !!

Clinton R Csf

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Trying to find my orders prior to 2024

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You need to hire everyone like her! Or train her to do your hiring! She was fantastic! Quick on the uptake! Smooth with the explanation! Wow. Do it again! Thx Clint11176@***.com1
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Toyoshima J

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Item has received are damage

Amazon Music - Item has received are damage
Amazon Music - Item has received are damage - Image 2
Im disappointed of your service because your packaging are anappropriate the item that im odered has a damage so please be careful before you sent the item please check carefully thanks
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Preferred solution: Change the damage item

Alex S Fni

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Verified Reviewer
| map-marker Neenah, Wisconsin

Amazon music prime is a complete joke and a complete insult.

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I had some old music that I had saved over time and when I had some down time I enjoyed listening to my old tunes. Amazon screwed me and made my Prime music unusable. Keep up the great work sleazy *** Screw Amazon
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User's recommendation: Screw Amazon!

Amber P Itt

Stolen package

Amazon Music - Stolen package
Amazon Music - Stolen package - Image 2
My package was not delivered at my apartment door #6 it was put on the front steps of my building visible of everything to see an someone took it I work hard for my money please I was like a refund
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Loss:
$55

Preferred solution: Full refund

Catherine B Uov

Bring charged an I don't have Amazon music

I want my money back for 3 months why am I being charged I do not have Amazon music I want to speak to customer service now
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Loss:
$18

Preferred solution: Full refund

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Toyoshima J

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Verified Reviewer
| map-marker Kuwana, Mie

Item has received are damage

Amazon Music - Item has received are damage
Amazon Music - Item has received are damage - Image 2
Im disppointed of your service because the item that im order has a damage please be careful nexttime thanks
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Gust Uqu

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Verified Reviewer

I just bought a book in kindle and it won't download

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The person who helped me by phone suggested that I just turn off the kindle and start it again. That worked.
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Preferred solution: I got the solution immediately from the Amazon helper.

Shiva M Gfv

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Dissatisfied with service

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Very bad service. Did not fulfil my request. In the amazon music app giving free subscription and apple is charging money. Inconsistent information between two systems and charging the money to users. Its like scamming people by showing incorrect information.
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Loss:
$12

Preferred solution: Full refund

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