Amazon Music
Amazon Music Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Music has 2.3 star rating based on 259 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Amazon Music to a friend or colleague.
- Rating Distribution
Pros: Dont know, Good variety, Great music.
Cons: Dont know, Too easy to get charged, Charge me for something i never purchased.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Music has 2.3 star rating based on 259 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Amazon Music to a friend or colleague.
- Rating Distribution
Pros: Dont know, Good variety, Great music.
Cons: Dont know, Too easy to get charged, Charge me for something i never purchased.38% of users think that Amazon Music should improve its Customer Service.
43% of users say that they might use Amazon Music in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "If you are going to have an automated system, then make sure you have the customers information so it will work properly.", "None at the moment.", "Val 330704****", "Need to speak with someone", "100 % the best ! You will not regret applying".
Most users ask Amazon Music for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Amazon Music Reviews
"Unauthorized charges"
Was cancelled and refunded to bank account only wanted one song and didnt say on website that I was agreeing to a subscription
"Unauthorize charge on my credit card"
A code was supposed to be sent to my phone. I tried 3 times; the code was never sent. I could not get a response from anyone. I hung up and tried again. The...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorize charge on my credit card
A code was supposed to be sent to my phone. I tried 3 times; the code was never sent.
I could not get a response from anyone. I hung up and tried again. The same thing happened. If they do not send you a code, you are stuck and cannot go any farther.
I just wanted to talk to someone on the phone to resolve the issue. It never happened.
I went through my credit card company and disputed the charges that way.
Very bad customer relations.
Preferred solution: Full refund
User's recommendation: If you are going to have an automated system, then make sure you have the customers information so it will work properly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t use it. It keeps requesting me to upgrade to unlimited and I don’t want to do that.
Can't access Amazon Music on any of my devices. I pay for it and can't use it.
How can this be fixed?
I have not been able to play music for over a year now. Please help contact me by phone 714-785-****.
Preferred solution: Fix the problem so I can access the music without having to upgrade to unlimited
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute a charge
I was charged for Amazon Music, but I didn't order it. I was charged $6.47, but I did not order any music.
Preferred solution: Full refund
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Kansas City, Missouri
Billing problem
Nothing has happened. A real customer svc person was supposes to call me back.
I did screw up on the app.
The payment on my charge account was denied due to my açct being hacked. I have new credit & debit cards issued. I texted them once before to get more info., but no response. If someone could please call me, I will give them the new info.
A real person please! Thank you.
User's recommendation: None at the moment.
Charlotte, North Carolina
Unauthorized charges
Was cancelled and refunded to bank account only wanted one song and didnt say on website that I was agreeing to a subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon music charge again and again and again
This was not resolved. Remove the unauthorized Amazon Music fee today.
This is the fourth time that your company has thrown it all my account! If I want music, I will call for it!
- Random listening and adding stuff kids say to the account
Preferred solution: Full refund
User's recommendation: Val 330704****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Unauthorized account that I did not agree to I need to cancel it and I need my refund back
I need to cancel a prescription that I did not authorize and a refund for $21 for music I don't know where this came from I need to cancel it
User's recommendation: Need to speak with someone
Hartford, Connecticut
Discontinue free trial
Didnt order it. Alexa asked if I wanted a free trial, I did not answer, not interested . It still was set up.
Beeville, Texas
Need explanation on certain apps
Amazon music, l love IT.. I'm a retired senior citizen, have difficulty with walking, having access to my remote and instant response to my favorite music is amazing 
!! I only wish that I could receive a senior discount for myself, I have recommended my family to purchase Amazon unlimited I'm totally a heavy metal rock n Roller, music motivation is my pleasure and daily life..
User's recommendation: 100 % the best !! You will not regret applying
Columbus, Ohio
I would like to cancel my subscription
I would like to cancel my subscription Please! I do not need it.
Thank you! If u need to contact me you can reach me at (616) 930-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crookston, Minnesota
JT was amazing, helped solve my problem . He knew absolutely what I wanted, extremely helpful and knowledgeable. Thank YOU JY SO MUCH
everything is fine I was being charged for Music and did not want it. Like I said JT solved my problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYo no he Autorizado esta suscripción y ya cancelé la otra vez pero no han regresado el dinero a mi cuenta
Yo no he autorizado la suscripción a Amazon Music Limited y quiero que me devuelvan el dinero que se debitaron de mi tarjeta de crédito. Agradecería que por favor cancelen la suscripción.
Preferred solution: Full refund
Seattle, Washington
Billing
Could not find account. But still take out of bank ! {{Redacted}}
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I was billed three times in few days
I tried to cancel Amazon Music and ended up having to pay to cancel. Because I already paid for this month, I tried to set up the cancellation for next month when it's due. However, my account shows that it was taken yesterday.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crookston, Minnesota
JT was excellent on solving my PROBLEM
I was charged and didn't want it. JT WALKED ME THREW of what happened and solved the problem.
Thank You . done
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mota Del Cuervo, Cuenca
Did not fulfill delivery agreement and refuse to refund
The parcel was supposed to be delivered to my home address and that not happened. instead I have to run to a pickup point. I was charged 15 so the parcel will be delivered to my home and not pickup point, I am 70 years old with mobility difficulties, and I wasn't able to get to the pickup point.
I wrote a review about it in Amazon web site. The seller contacted me and demand that I will delete the review if I want my 15 back.
I found this act as a sign of the seller to be untrusty (does he afraid of other customers will know the truth about his/her company?),
the story they came with was that the DHL driver had an accident (/poor guy), and was hospitalized. the reason I dont believe is the couple of month ego another DHL driver had an accident, luckily he wasn't hospitalized that time, hurray!!!
I of course refused to delete the review (the *** with 15), just you all will know what to expect from "Mobil-Fan car mats".
good day all
User's recommendation: disappointed customer
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