Contact Amazon Music Customer Service
Amazon Music Phone Numbers and Emails
Toll-Free Number:
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(866) 216-1072
Customer Service:
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(888) 280-4331
Amazon Music Emails:
How to Contact Amazon Music?
Most Popular Number:
| Total calls: 9 615 | Issues resolved: 393 | Last call: May 10, 2025 |
Amazon Music Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Music Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon Music is 8662161072. 61% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 8882804331.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Amazon Music may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Music Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon Music is 8662161072. 61% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 8882804331.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Amazon Music may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amazon Music mainly because of activation/ cancellation, shipping and delivery.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon Music is copyright@amazon.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amazon Music Website:
Amazon Music Help Center:
Corporate Office Address:
Amazon Music Customer Service Reviews
Called Amazon, customer service number tape recording communication terrible couldnt find a human to talk to hours on the phone trying to get through then I finally got one. I couldnt hardly understand her and she hung up on me.
How Good is Amazon Music's Customer Service?
Summary of Amazon Music Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon Music?
Payments and Charges Question:
- “False billing”
- “Unauthorize charge on my credit card”
- “Unauthorized withdrawal of funds from my checking account”
Shipping and Delivery Question:
- “Wrong order”
- “Parcel not been delivered”
- “No parcel”
Activation/ Cancellation Question:
- “Cancel $5.99 music subscription”
- “Cancel Amazon music- I originally called at the end of February to cancel, but I didn't have the correct email. This is my daughter's email.”
- “Cancel”
Product/ Service Question:
- “Can’t get it to work through phone”
- “Tech support/ can’t stop podcasts on iphone”
- “PURCHASED MUSIC IS NOT IN MY LIBRARY”
Account Question:
- “Can't access account lost phone to verify”
- “I have never had a music account and you charged my bank”
- “My Amazon music account”
Request for Information Question:
- “Amazon music help”
- “Music help”
- “Help with fownload”
Return/ Replace Question:
- “Incorrect charge”
- “Change subscription”
- “Change password”
Refund Question:
- “Refund”
- “Something wrong on refund”
- “My refund will be not credit in my account”
Staff Question:
- “Discontinue service that i never ordered”
- “To turn my service on an update my pay account”
- “No service”
Cards Question:
- “Declined card”
- “I’ve placed a new card in my Alexa app because the old one had fraudulent activity and now I can’t get my music subscription to start”
- “Email from Amazon regarding my credit card”
Website/ Application Question:
- “Unable to download music”
- “Amazon deleted my downloads, how to recover”
- “Cannot load app on my tv”
Employment Question:
- “Jobs”
- “Don't get paid until April 3rd 2024”
- “For job application”
Other Question:
- “There's no music it just buffers”
- “Why am I getting commercials when I pay for unlimited music?”
- “Trouble with amazon music”
Compare Amazon Music Customer Service To
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