Skip to content
Write review For Business
  • Login

Contact Amazon Music Customer Service

How to Reach a Person at Amazon Music

Verified Contact Information

Toll-Free Number:

  • 1-866-216-1072
Call customer service
Send Message

Customer Service:

  • 1-888-280-4331

Amazon Music Emails:

Legal
Copyright Infringement Inquiries
Report Fraud
Employment Fraud

Amazon Music Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Amazon Music Phone Number
1 (866) 216-1072
Average Hold Time
00:03:05
Average Calls duration
6 minutes
Most Popular Amazon Music Email Address
copyright@amazon.com
Amazon Music Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Amazon Music?

Most Popular Number:

(866) 216-1072
Total calls: 9 740 Issues resolved: 397 Last call: May 8, 2026

The Amazon Music phone number for customer service is 1-866-216-1072. It is the Amazon Music contact for general information and help. You can call Amazon Music anytime, day or night, for answers or assistance you need.

You can also request an immediate call through their website. Visit the Amazon Music support page, provide your phone number, and click the Call Me Now button. You can also pick the Call Me In 5 Minutes option to prepare for the conversation.

If the helpline is busy, you can call Amazon customer care number: 1-888-280-4331. The operators at this phone line will redirect you to the Amazon Music help assistant.

To access the Amazon Music customer service chat, visit their Contact Us page. Select an issue you want to discuss and click the Chat button. Fill out the required contact information and the topic of your inquiry. Click the Start Chat button and wait for the connection with the live agent. The free operator will enter the conversation and provide the information you’ve asked for or offer detailed instructions to help you fix the problem. Note that if the chat window does not appear, you may need to allow the pop-ups and retry.

The company provides Amazon Music customer service 24/7 at their helplines. You can call Amazon Music customer service whenever you need help with their services. You may also request the call using the options on their website. It can either be an immediate call from their customer service or a call in 5 minutes.

The live chat is also operational 24/7. You can get in touch with the Help Center via online chat if the phone lines are busy or if this option is more convenient for you.

You can also use an email form on their website to reach their customer care.

The company prioritizes communication with customers through their Contact Us page. You can share your concerns, complaints, or compliments by clicking the Email button and filling out the form. Enter your contact information and provide the details of your inquiry. Click the Send Email button and wait for the response from the customer support team.

If you suspect you might have been contacted by a fraudulent source offering employment on behalf of the company, you can write to Amazon Music email: Recruiting-Fraud@amazon.com.

Email copyright@amazon.com if you want to report the infringement of intellectual property rights.

PissedConsumer Club

Contact Information

Amazon Music Website:

Amazon Music Help Center:

Corporate Office Address:

Amazon.com Services LLC
202 Westlake Ave N # 2
Seattle, Washington 98109-5264
United States

Summary of Amazon Music Customer Service Calls

16K TOTAL
CALLS
05:26 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Music?

Payments and Charges Question:

  • “Bill”
  • “Received email you weren’t able to receive payment”
  • “Being charged 1995 to cancel a free subscription”

Shipping and Delivery Question:

  • “My order not delivered why”
  • “Wrong order”
  • “Parcel not been delivered”

Activation/ Cancellation Question:

  • “Cancel music trial”
  • “Cancel”
  • “Cancel Amazon music refund”

Product/ Service Question:

  • “Problems setting account”
  • “Purchase Amazon Unlimited. Love it! Now that I have free trial of Prime Amazon Unlimited isn’t getting requested songs.”
  • “Alexa not working”

Account Question:

  • “Account isn’t working”
  • “My account”
  • “Issues with the account playing”

Request for Information Question:

  • “How to eliminate ads from my unlimited account”
  • “Talk to someone about a refund that you all took out of my bank account”
  • “Update my payment information”

Return/ Replace Question:

  • “To change my credit card number”
  • “Phone number changed”
  • “Incorrect charge”

Refund Question:

  • “Refund issue”
  • “Need refund”
  • “Refund”

Staff Question:

  • “Lost service”
  • “To have my service restored”
  • “Paying for service when I should not have to”

Cards Question:

  • “New card number”
  • “Declined card”
  • “I’ve placed a new card in my Alexa app because the old one had fraudulent activity and now I can’t get my music subscription to start”

Website/ Application Question:

  • “I can’t get through to my music anymore because an app keeps popping up. They won’t let me go past it.”
  • “App not working after switching phones”
  • “Unable to open app on my iPhone shows only black scrern”

Employment Question:

  • “Jobs”
  • “Don't get paid until April 3rd 2024”
  • “For job application”

Other Question:

  • “Amazon Music won’t play on my phone or Bluetooth TV devices”
  • “Pagos”
  • “Aclarar pago”

Compare Amazon Music Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Walmart
Walmart Customer Service
stars-rating-fill
4.1 out of 5
eBay
eBay Customer Service
stars-rating-fill
4.2 out of 5
YouTube
YouTube Customer Service
stars-rating-fill
3.6 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Amazon Music? What happened? What can we help you with?
Submit review Don't show this popup
Amazon Music
Reviews Contacts Community