Amazon Music Phone Numbers and Emails

Toll-Free Number:

  • (866) 216-1072
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Customer Service:

  • (888) 280-4331

Amazon Music Emails:

Copyright Infringement Inquiries
Report Fraud
Employment Fraud
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Amazon Music Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • Amazon Music Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Amazon Music is 8662161072. 60% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 8882804331.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Amazon Music may ask you for the following information to identify you as a customer: first and last name, email or phone number.

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How to Contact Amazon Music?

Most Popular Number:

(866) 216-1072
Total calls: 9 195 Issues resolved: 371 Last call: Jul 15, 2024

The Amazon Music phone number for customer service is 1-866-216-1072. It is the Amazon Music contact for general information and help. You can call Amazon Music anytime, day or night, for answers or assistance you need.

You can also request an immediate call through their website. Visit the Amazon Music support page, provide your phone number, and click the Call Me Now button. You can also pick the Call Me In 5 Minutes option to prepare for the conversation.

If the helpline is busy, you can call Amazon customer care number: 1-888-280-4331. The operators at this phone line will redirect you to the Amazon Music help assistant.

To access the Amazon Music customer service chat, visit their Contact Us page. Select an issue you want to discuss and click the Chat button. Fill out the required contact information and the topic of your inquiry. Click the Start Chat button and wait for the connection with the live agent. The free operator will enter the conversation and provide the information you’ve asked for or offer detailed instructions to help you fix the problem. Note that if the chat window does not appear, you may need to allow the pop-ups and retry.

The company provides Amazon Music customer service 24/7 at their helplines. You can call Amazon Music customer service whenever you need help with their services. You may also request the call using the options on their website. It can either be an immediate call from their customer service or a call in 5 minutes.

The live chat is also operational 24/7. You can get in touch with the Help Center via online chat if the phone lines are busy or if this option is more convenient for you.

You can also use an email form on their website to reach their customer care.

The company prioritizes communication with customers through their Contact Us page. You can share your concerns, complaints, or compliments by clicking the Email button and filling out the form. Enter your contact information and provide the details of your inquiry. Click the Send Email button and wait for the response from the customer support team.

If you suspect you might have been contacted by a fraudulent source offering employment on behalf of the company, you can write to Amazon Music email:

Email if you want to report the infringement of intellectual property rights.

PissedConsumer Club

Contact Information

Amazon Music Website:

Amazon Music Help Center:

Corporate Office Address: Services LLC
202 Westlake Ave N # 2
Seattle, Washington 98109-5264
United States

Amazon Music Customer Service Reviews

2.1 / 5
Credit card.

I found my card as I was speaking to the agent. I hated that I wasted the agents time. Great customer service

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I couldn't play Amazon music through Bluetooth in my car and when I got home it was playing on my echo dot.
stars-rating stars-rating stars-rating stars-rating stars-rating

Good srv. Unless you use the srv.

everyday the cost imo should be lower. I like the app because you can play full albums instead of choosing an artist and playing a related station.

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Damage goods
stars-rating stars-rating stars-rating stars-rating stars-rating

Received damage goods- automatic refund of damaged product. Customer service was great. I was pleased with the service I received.

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My music is white it out on Amazon Music and nobody will tell me what that means. I’ve called and called and called and can’t get a live body. I paid for this music to listen to it already and it’s wh

My Music is Whited Out on my music list nobody can tell me what this means. Ive paid for this music twice.

It still whites itself out eventually about after a month no person would talk to me. They kept hanging up on me.

Very poor customer service. Im thinking about dropping it.Out

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How Good is Amazon Music's Customer Service?

Susette Uoy
Susette Uoy
Feels Disappointed | Jun 16, 2024

I ask for a method of bill payment, no answer

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Teah Dcj
Teah Dcj
Feels Satisfied | Jun 13, 2024


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Jeaneen Myx
Jeaneen Myx
Feels Satisfied | Jun 09, 2024

Very good

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Jewels Swg
Jewels Swg
Feels Disappointed | Jun 03, 2024

Extremely horrible. Didnt solve my problem and was put on indefinite hold, over 33 minutes and I finally terminated the call and my subscription.

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Romualdo Xkv
Romualdo Xkv
Feels Disappointed | May 29, 2024

All I can say is I'm just totally totally disappointed in amazon! I expected much more than I'm getting!

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Anshika Ulg
Anshika Ulg
Feels Neutral | May 01, 2024

I was very satisfied with my overall experience with Amazon Music customer service.

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Summary of Amazon Music Customer Service Calls

05:47 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Music?

Payments and Charges Question:

  • “Amazon music payment of $4.99 dispute”
  • “Unexpected charge”
  • “They charge me on Amazon music I don't know why”

Shipping and Delivery Question:

  • “Package attempt”
  • “My order not delivered why”
  • “Where is my order”

Activation/ Cancellation Question:

  • “To cancel”
  • “Cancel subscription”
  • “Cancel order”

Account Question:

  • “I'm having with my Amazon prime account I'm not able to see my programs”
  • “Stop subscriptions”
  • “Login issues”

Product/ Service Question:

  • “Not working”
  • “Item has received are damage”
  • “Fire tv stick remote is not working want to exchange”

Request for Information Question:

  • “Want to inquire about my music plan”
  • “I have a question”
  • “Need help with refund”

Return/ Replace Question:

  • “Return my ordered without confirmation”
  • “My order without inform returns”
  • “Returned item and now charged”

Refund Question:

  • “Refund issue”
  • “Refund issues”
  • “Refund detail”

Cards Question:

  • “Gift card issue”
  • “Amazon audible trying to take money off my card i don't have”
  • “Credit card charge”

Staff Question:

  • “Supposed to receive a new top for the island we received. The top was cracked . Talked to customer service about a week ago and this is the answer I got. They were supposed to be here at 10:00 today”
  • “No service”
  • “Inquiring about your service”

Website/ Application Question:

  • “Instagram website se order Kiya th order galat received hua hai”
  • “App problems”
  • “App not working”

Employment Question:

  • “Jobs”
  • “Don't get paid until April 3rd 2024”
  • “For job application”

Other Question:

  • “Telling me too many devices are streaming music”
  • “Credit amount”
  • “Other”

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